A Software Engineer, a Hardware Engineer, and a Departmental Manager were on their way to a meeting in Switzerland. They were driving down a steep mountain road when suddenly the brakes on the car failed. The car careened almost out of control down the road, bouncing off the crash barriers, until it miraculously ground to a halt scraping along the mountainside. The car's occupants, shaken but unhurt, now had a problem: They were stuck half way down a mountain in a car with no brakes. What were they to do?
"I know," said the Departmental Manager. "Let's have a meeting, propose a Vision, formulate a Mission Statement, define some Goals, and by a process of Continuous Improvement find a solution to the Critical Problems, and be on our way."
"No, no," said the Hardware Engineer. "That will take far too long, and besides, that method has never worked before. I've got my Swiss Army knife with me, and in no time at all I can strip down the car's breaking system, isolate the fault, fix it, and we'll be on our way."
"Well," said the Software Engineer, "before we do anything, I think we should push the car up back up the road and see if it happens again..."